Shipping Policy

Last Updated: [Date]

Thank you for shopping with Be Diva by Shaina. We are committed to delivering your orders in a timely and efficient manner. Please read our Shipping Policy carefully before placing an order.

1. Order Processing

• Orders are typically processed and dispatched within 24–48 hours from the time the order is successfully placed and payment is received.
• Orders placed on weekends or public holidays may be processed on the next working day.
• During festive seasons, sale periods, product launches, or unforeseen circumstances, dispatch timelines may be extended.

2. Shipping & Delivery

• We ship across India through reputable third-party courier and logistics partners.
• Estimated delivery timelines may vary depending on the delivery location, courier service availability, weather conditions, and other operational factors.
• Delivery timelines provided by courier partners are estimates only and are not guaranteed.

3. Tracking Information

Once your order has been dispatched, tracking details will be shared via email, SMS, WhatsApp, or any other available communication channel.

Customers may track their shipment directly through the courier partner's tracking system.

4. Third-Party Courier Services

All shipments are handled by independent third-party courier and logistics providers. Accordingly:

• Delivery schedules are subject to the courier partner's operational policies.
• Delays caused by courier companies, natural disasters, strikes, government restrictions, weather disruptions, or other circumstances beyond our reasonable control shall not be the responsibility of Be Diva by Shaina.
• The terms, conditions, policies, and service limitations of the respective courier partner shall also apply to the shipment and delivery of your order.

5. Delivery Attempts

Courier partners generally make multiple delivery attempts before returning a shipment. Customers are requested to provide accurate shipping information and ensure availability at the delivery address.

Additional shipping charges may apply for re-dispatch of orders returned due to:

• Incorrect address details
• Unavailability of the recipient
• Refusal to accept delivery

6. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before payment confirmation. Promotional offers regarding free shipping may be introduced from time to time at our sole discretion.

7. Undeliverable Packages

If a package is returned to us as undeliverable due to customer-related reasons, we reserve the right to deduct applicable shipping, handling, and return charges from any eligible refund amount.

8. International Shipping

International shipping, if offered, shall be subject to destination country regulations, customs duties, taxes, and import charges, which shall be borne solely by the customer unless otherwise specified.