Privacy Policy

Last Updated: [Date]

Welcome to Be Diva by Shaina. We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, store, and protect your information when you visit our website, place an order, or otherwise use our services.

By accessing our website or purchasing our products, you agree to the terms of this Privacy Policy.

1. Information We Collect

Personal Information

• Full Name
• Email Address
• Mobile Number
• Shipping Address & Billing Address
• Payment Information (processed through secure payment gateways)
• Date of Birth (if voluntarily provided)

Order Information

• Products purchased
• Order history & transaction details
• Return and refund requests

Technical Information

• IP Address, Browser Type, Device Information
• Website Usage Data
• Cookies and Analytics Data

Marketing Information

• Preferences regarding products and promotions
• Responses to surveys, contests, and campaigns

2. How We Use Your Information

We use your information to:

• Process and fulfill orders
• Deliver products and services
• Manage returns, exchanges, and refunds
• Provide customer support
• Send order confirmations and updates
• Improve our products and website
• Personalize your shopping experience
• Send promotional communications (where permitted)
• Prevent fraud and unauthorized activities
• Comply with legal obligations

3. Payment Information

All payment transactions are processed through authorized third-party payment gateways. We do not store complete debit card, credit card, UPI PIN, CVV, or banking credentials on our servers.

4. Cookies and Tracking Technologies

We may use cookies and similar technologies to improve website functionality, analyze traffic, understand customer preferences, and deliver personalized advertisements. You may choose to disable cookies through your browser settings; however, some features may not function properly.

5. Sharing of Information

We do not sell your personal information. We may share information with:

Service Providers

• Logistics and delivery partners
• Payment gateway providers
• Marketing service providers
• Website hosting and technology partners

Legal Authorities

Where required by law, regulation, court order, or governmental request.

Business Transfers

In the event of a merger, acquisition, restructuring, or sale of business assets.

6. Data Security

We implement commercially reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, disclosure, alteration, or destruction. However, no method of electronic transmission or storage is completely secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes described in this Policy, comply with legal and tax obligations, resolve disputes, and enforce our agreements.

8. Your Rights

Subject to applicable laws, you may have the right to access your personal information, correct inaccurate information, request deletion of information, withdraw marketing consent, and request information about how your data is processed. Requests may be submitted using the contact details provided below.

9. Third-Party Links

Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or content of such websites. Users are encouraged to review the privacy policies of third-party websites before providing personal information.

10. Children's Privacy

Our products and services are not specifically directed toward children under the age of 18. We do not knowingly collect personal information from minors without appropriate consent.

11. Marketing Communications

By providing your contact information, you may receive promotional messages, newsletters, product updates, and offers. You may unsubscribe or opt out at any time by following the instructions provided in the communication or contacting us directly.

12. Changes to This Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates will be posted on our website with a revised Last Updated date. Continued use of our services after changes constitutes acceptance of the revised policy.